Q: How do i take care of my new wool?
A: Care Instructions: We recommend hand washing all dyed fiber in cool water, regardless of whether or not it is superwash. Although our colors are wash fast and treated with special dye fixative, hot water can sever the chemical bond between dye molecule and fiber, causing bleeding. Cool water will help prevent this from happening. Cool water will also help keep fiber from felting if you don’t want it to.
We also recommend using a neutral soap. Soaps that are not neutral or have certain oils in them can cause your yarn or fiber to bleed, even if it has been properly dyed. Shampoo works really well, as does Unicorn and other Fiber Wash.
Q: What kind of Payments are Accepted?
A: We accept payments through PayPal at this time, If you do not have a PayPal its ok you can pay with your debit or credit card through PayPal!
Q: Can we dye a custom color for you?
A: Because most of our fiber is dyed to order, we are happy to customize it to fit your needs! Love a color, but want to see an extra color added to it? No problem! Just let us know.
Have an inspiration photo that you want to see come to life? We can do that too!
I can do custom orders. Please note my dyeing is usually one of a kind as I am an artistic dyer rather than scientific dyer!!
Q: When will my order ship?
A: We always try to ship orders as quickly as possible, but 99% of the dyed fiber and yarn in our shop is made to order. We normally sip 1 or 2 days a week,as our farm is way out in the country.
Custom orders and monthly memberships take longer to ship. As always, please let us know if you are in a rush to receive your order, and we’ll do our very best to get it made quickly for you (at no additional cost when possible). See shipping for more details regarding our shipping policies.
Q: Shipping Costs & Time-frames?
A: We do not have control over the shipping prices,Unless otherwise requested, all orders are shipped by USPS (First Class for items under 13oz, Priority otherwise). This is because USPS tends to be the least expensive method with approximately the same time-frame as Priority 99% of the time, and we want to charge our customers as little as possible for shipping.
We try to ship within 1-3 business days of your order if we have the items in stock. Custom orders (such as dyed locks and roving,monthly club) can take longer depending on the order. In general, the larger the order, the longer it might take for us to send. If the wait time looks like it’s going to be abnormally long, we will give you an estimated time frame as soon as possible.
All international customers are responsible for their own import taxes and/or duty fees associated with buying from the United States. The postage that we buy covers shipping the items to you (and often we will also purchase insurance which we do not charge you extra for), but this does not cover any additional expenses that your country might charge you for importing from the United States.
Q: What is your refund or exchange policy?
A: Refund and Exchanges Policy: Because our fibers are hand dyed in small batches refunds are typically not permitted unless there are very special circumstances, which we will determine on a case by case basis. This is because the majority of our fiber is custom dyed, or custom ordered, though some considerations can be made if you are not happy with your order, such as shop credit or an exchange, minus the shipping cost. If we have made an error with your order, we will cover the cost of the return shipping. If you are unhappy with a colorway and we determine that it is accurate, we will offer an exchange but not a refund. In even more rare cases when an exchange is not possible, we will charge a 10% restocking fee and refund you for the cost of the item minus that fee and the shipping. If for some reason you are unhappy with your order, please contact us. We want you to be as happy as possible with each and every order and come back to us! Exchanges and shop credit can only be offered within 15 days of your purchase. The shipping for returned orders is the buyer’s sole responsibility. Please contact us with any questions regarding our policy on this matter and we will do our very best to help you. We try to take photos that will accurately represent our products so that there is no confusion about what you are getting, though colors can vary slightly from monitor to monitor and different dye batches as each small batch is handmade.Please be sure to contact us if you have any questions regarding the return shipping address. The correct address should be on the shipping label on your original package, and we can verify it for you if you lose that slip. Returns that are lost in the mail are the buyer’s sole responsibility, so we highly recommend purchasing tracking with your package just as we do.
Q: Do you offer Layaway?
A: Yes we do offer Layaway!
We are happy to accept lay-away for any of our products.
payments with lay-away is nonrefundable
We request that you make at least two payments per month, on your chosen due date.
We realize that sometimes emergencies happen and there might come a time when you need to skip a payment. If this happens, please contact us and let us know. One skipped payment is not a problem. *Three* or more skipped payments will result in termination of the lay-away plan.
Once you are ready to start your payments, please let us know the amount you would like to pay each month, and what your preferred due date is. We will make a custom invoice for you Extra payments and early payments are always accepted.
There is no charge for signing up for a lay away plan with us
Anything in our shop can qualify for lay-away, including custom orders. The fiber or yarn is not dyed until the final payment is complete — we have learned the hard way not to pre-dye yarn or fiber because too often, people don’t end up buying it. Contact us for a customized lay-away plan that will fit your needs.